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Downstage Find support

Finds the Downstage devices on your network and opens their apps. There are no addresses to know.

Download for Mac About the app All app support
Use Downstage Find

Set it up.

Before you start

  • A Mac with Apple Silicon, on the same network as your devices

Steps

  1. Download Find, open the disk image, and drag it to Applications.
  2. Open it and press Open when macOS checks with you. The app is signed and notarized by Apple.
  3. Allow Local Network access if macOS asks. The app can't see your network otherwise.

Find starts looking by itself. Every device gets a card with its name, what it is, its firmware and its address.

A Cue light's card also says how it's doing. Green means it's live on Companion. Amber means it needs a look, and the card says why: it can't reach Companion, or its WiFi is dropping packets.

Use it.

  • Settings: opens a device's own page in your browser, the same page a phone gets.
  • Identify: a Cue light blinks white for five seconds, so you can see which one it is. Nothing else on it changes.
  • Brightness: a Cue light on firmware 0.186.40 or later has a brightness slider on its card. The light changes when you let go. A light with a Cue PIN changes its brightness in Settings.
  • More buttons: a Downstage One also opens its touch page, Companion and OnTime.
  • Refresh: asks the network again. Anything still gone drops off the list.
  • Add by address: type a device's address when a network hides it. It joins the list like any other.
  • Scan: knocks on every address, so it only runs when you ask.

Questions.

A device isn't on the list.
Check that it's powered and on the same network as the Mac. Some networks hide devices from each other, so add it by its address.
A card has a red dot.
The device stopped answering. It's unplugged, or off this network.
Can I scan at a venue?
Ask first. Some venue networks treat a scan as an attack.
How do I update?
The app tells you when there's an update, and nothing installs until you press Update.